FAQ - LYF Mobile

FAQ

1) You can activate your SIM using your existing number or we’ll give you a new one.

Once you have ordered a new LYF plan and have not received it in the mail within 5 Business days Please call 1300 326 166

Before you start, you’ll need:

1. Your SIM serial number or service number (You can find this number on your sim card once it arrives in the welcome pack via mail

2. One valid form of ID

* Australian driver’s licence or learner’s permit

* Australian passport

* International passport with valid Australian visa

To activate your SIM

Simply visit www.lyfmobile.com.au and follow the prompts to

If you wish to keep your existing number simply select “Keep my existing number” during the activation process. You do not need to contact your previous provider. We’ll sort that out with them.

When you’ve completed the activation form

You’ll receive an SMS and email to confirm your activation is underway.

Your number should be active within 4 to 24 hours after activating. If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

 

2) Porting your number across to LYF Mobile service is easy

When activating your SIM, simply select the “Follow the promo” tab. Fill in your details and we’ll sort it out with your previous provider.

Your number should be active on LYF Mobile within 4 to 24 hours after activating. If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. You can still use the number with your previous provider until the switch to us is complete.

Please call 1300 326 166 (8am-9pm AEST, 7 days) and we will send one out to you.

Please be aware that the switch will only happen during these hours: Mon-Fri: 8am-8pm AEST Sat: 10am-6pm AEST

If you’re outside of these times, your number will still be active with your existing provider until the next business day. We’ll email and SMS you once your number is active.

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